Stop asking for feedback if you’re just going to ignore it. In this episode of the Who Cares? podcast, Jeff Jackel and Jay O’Brien break down real stories of hotels, SaaS companies, and contractors who ask for feedback, then ghost the customer. They contrast that with Client Giant’s philosophy: always close the loop, fix issues fast, and never be a “gotcha” company. You’ll hear: Why asking for feedback and not responding is worse than staying silent A hotel “text us anything” system that made a guest jump through hoops for a simple drink order SaaS companies charging for broken services—and ignoring requests to fix it How one contractor ghosted after being double-paid because of a glitch The exact refund de-escalation script Client Giant uses to calm customers fast Why hospitality and fairness beat marketing spend every time How to use the “Would I buy again?” test to evaluate any service or vendor Takeaway: Don’t just ask for feedback—close the loop. Own the problem, fix it quickly, and leave customers saying, “I’d trust them again.”
👉 What’s a company that handled a mistake so well you became loyal for life? Drop it in the comments.
Drop a comment: if you never had to work for money, what would you do all day for the next 60 days? How long before it gets stale? Be honest.