In this episode of the Who Cares? podcast, Jeff Jackel and Jay O’Brien break down what they learned over dinner with the leaders behind Ocean 48 - Prime Steak Concepts. We talk about the tiny design choices that remove friction from your night—no curb at valet so getting out in heels isn’t awkward, seats with room for a bag, spotless restrooms with heated/bidet seats—and why those “little” details quietly create huge loyalty. What you’ll learn: - How small, thoughtful touches make an experience feel effortless - Why giving to the community before opening changes how you’re received - The “train-first, open-slower” method that protects employees and the guest experience - How to handle mistakes right - use the comp to make a superfan, not to argue the bill - Real surprise & delight, actual gifts for milestones—not just dessert - “Date Night for a Year”: the habit-building card that sparks repeat visits and referrals - Why genuine relationships beat sales pitches - How Client Giant is being discovered through ChatGPT Bottom line: details aren’t extra—they’re the product. Lead with generosity, protect your team, fix issues fast, and design moments people feel even if they can’t name them.
Connect With Us:
📩 Business Inquiries and Questions: whocares@clientgiant.com
🖇️ Website: https://www.clientgiant.com/
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💼 LinkedIn: https://www.linkedin.com/company/clientgiant/
🎧 Listen to Us: 🍎 Apple Podcast: https://podcasts.apple.com/in/podcast/who-cares/id1794419259
🎤 Spotify: https://open.spotify.com/show/1dWcC5sxH1xRjRNmXEsHph?si=c3c71f2b6c874272
Check Out Other Videos: https://www.youtube.com/playlist?list=PLBm6kNJefTmvVKfWFmmGDwwaaUqsrlkY2